You can find information on returns here...
Right of withdrawal
You have right to cancel this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last piece.
To exercise your right of withdrawal, you have to inform us
Phone: +49 (0) 2864/948790
Fax: +49 (0) 2864/948720
With a clear explanation (e.g. a letter sent by post, fax or email) about your decision, to cancel this contract. For this you can use the attached model withdrawal form, but this is not required. You can fill and transfer the model withdrawal form or another clear explanation also on our website https://www.kindertapeten.de/en/rueckgabe electronically. Should you use this possibility, we will send you a confirmation immediately (e.g. via email) about the receipt of such a cancellation.
To keep the cancellation period it is enough to send the notice of the exercise of the right of withdrawal before the cancellation period expires.
Consequences of cancellation
If you cancel this contract, we have to pay to all payments that we received, including the shipping costs (with the exception of the additional costs that result from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us) immediately and within 14 days at the latest, from the day on which we receive the notification of your cancellation of this contract. For this repayment we use the same payment method that you have used for the original transaction, unless something else has been expressly agreed with you; in no case will you be charged any fees for this repayment. We can refuse the repayment, until we received the goods back or until you brought the proof, that you have sent the goods back, whichever is the earlier.
You have to send or hand the goods over to us immediately and in any case within fourteen days from that day, on which you inform us of the cancellation of this contract. The deadline is met, if you send the good before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods.
You bear the direct costs of returning the goods.
The right of cancellation does not exist for the following contracts:
- Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer.
Model withdrawal form
(If you want to cancel the contract, please complete this form and send this back.)
– To Ewering Raumdesign, Schulstraße 3, 48734 Reken, Germany, firstname.lastname@example.org, Fax: 02864/948720
– With this I/we cancel (*) the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received at (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only at notification on paper)
You can download the withdrawal form as a PDF file here. Download Widerrufsformular